Job Title : Customer Service Rep
Location : Portland, OR, 97223
Pay rate : $18 / hr
Duration : 6 Months Contract (High Possibility of extension or conversion )
SHIFT DETAILS : Tuesday, Wednesday, Thursday, Friday and Saturdays.
Responsibilties
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like :
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Route monitoring
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
Dispatching
What youll need to excel :
At a minimum, youll need :
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
Itd be great if you also have :
High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
