Qualification / Education and other Requirements:
- Education- Any 10th grade
- 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)
- Excellent verbal and written communication.
- Good Interpersonal skills, numerical and analytical ability.
- Decision-making skills.
- Language required: English, Hindi, Kannada OR English, Hindi, Telegu OR English, Kannada, Tamil.
- Proficient in MS-Office (Excel, Word).
- Should be flexible for day shift- (9-hour of login between 8 AM – 10 PM).
- Comfortable with working 6 days a week and the week off will be on weekday.
- Laptop with a webcam, good speed Internet connection and power backup is a must
Role and Responsibilities:
- Act as a Relationship Manager for the Paid customers of NoBroker.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Identify and assess customers’ needs.
- Service customer in finding the right tenant / house as per the requirement of customer.
- Dial outbound and attend inbound calls of customer and leads.
- Use internal tools and methods to provide best possible service to the customer.
- Negotiate with leads on behalf of customer.
- Keep customer up-to date on the progress of his account.
- Follow communication procedures, guidelines and policies.
- Go extra mile to provide excellent customer service.
