GT Tools Is Hiring : Customer Service Specialist
Location : Durango, CO | Status : Full-Time | Industry Leader Since 1984
Build Your Future with GT Tools Innovate, Grow, and Succeed Together
At GT Tools , innovation isnt a buzzwordits our way of life. Since 1984, weve grown from humble beginnings into a global leader in advanced automotive and glass repair technology , delivering cutting-edge solutions worldwide while proudly designing and manufacturing our products in Durango, Colorado .
Our commitment is to build relationships before we build tools , and that starts with our Customer Service Team. Were looking for someone whos people-first, naturally enthusiastic, and committed to creating world-class experiences for customers in over 50 countries.
This isnt just a support roleits a frontline opportunity to represent GT Tools, guide our clients, and shape the future of an industry-leading company.
Please be sure to fill this quick 5 minute assessment out so we can get to know you a bit better
Click here https : / / assessment.predictiveindex.com / bo / 5948 / CustomerService_Apr2025_202954
- GT Tools Core Values : What We Live and Breathe
- We Do Whats Right, Always
We honor our word. We lead with integrity, speak up when it counts, and do what we say well doevery time.Together We Build, Support & Succeed
Weve got each others backs. We communicate openly, support our teammates, and create an environment of trust and unity.Be the Solution : Think Boldly, Act Relentlessly, Own the Outcome
We embrace challenges. We take initiative, act with ownership, and pursue solutionseven when the path isnt clear.We Infuse Joy into Our Work and Foster Positivity
We bring good energy. We uplift others, stay optimistic under pressure, and take pride in meaningful work.Who This Role Is Perfect For
This role is ideal for someone who :
Thrives on connection You build rapport quickly and genuinely love helping people
Communicates with warmth Youre upbeat, engaging, and personable in every interaction
Solves problems with empathy You listen carefully, assess clearly, and guide kindly
Loves variety You enjoy switching between tasks, adapting to customer needs, and staying on your toes
Excels in fast-paced environments Youre efficient, adaptable, and comfortable juggling priorities
Values autonomy and teamwork Youre self-directed, but love collaborating and contributing to a strong team culture
What Youll Be Doing
As a Customer Service Specialist , you are the first point of contact for GT Tools customers and distributors. Youll work cross-functionally to support sales, resolve customer concerns, and ensure smooth day-to-day operations.
Your role includes :
Responding to inbound inquiries with friendly, fast, and helpful support
Managing all sales and support communications across phone, email, and live chat
Entering and tracking orders in our ERP / MRP system
Supporting technical product questions and training initiatives
Assisting with warranty and service claims
Helping customers navigate our online training program
Monitoring and reporting on customer service metrics
Collaborating with the team to refine systems and improve the customer journey
Occasionally traveling to trade shows or client sites to represent GT Tools
What Youll Need to Succeed
A passion for helping others and genuine empathy for customers
Strong interpersonal skills and clear communication (both verbal and written)
The ability to explain technical concepts in simple, customer-friendly terms
An interest in tools, machinery, or automotive systems (youll learn fast!)
Proficiency with Microsoft Office, Google Docs , and CRM / ERP / MRP systems
Comfort with platforms like Shopify, Gorgias, Klaviyo, and Monday.com
A high level of organization and attention to detail
A drive to grow, contribute, and improve processes
Bonus Points If You :
Have experience in the automotive or auto glass industry
Are multilingual (Spanish, German, French, Japanese, Korean, or Arabic are a plus)
The Perks of Joining GT Tools
Competitive compensation + potential performance bonuses
40-hour work weeks with opportunity for advancement
A close-knit, collaborative, and innovation-driven team
Opportunity to work in a global company that still feels like a family
An environment that supports your success with tools, training, and trust
Ready to Build Relationships That Last?
If you’re excited to grow your career at a company that does whats right, supports each other, solves boldly, and works with joy this is your shot.Apply today by sending your resume and a short introduction to pc@gtglass.com and rory@gtglass.com
Please be sure to fill this quick 5 minute assessment out so we can get to know you a bit better
Click here https : / / assessment.predictiveindex.com / bo / 5948 / CustomerService_Apr2025_202954Subject Line : Customer Service Pro [Your Name] Lets Talk!
