Responsibilities of the Candidate:
- Respond to customer queries promptly via calls, emails, and support tickets.
- Assist in resolving common issues related to panel access, call reports, and login problems.
- Maintain accurate customer records and update ticket statuses using Zoho Desk.
- Collaborate with the support team to escalate complex issues to the relevant departments.
- Contribute to creating and maintaining FAQs and troubleshooting documentation.
Requirements
- Good communication skills in English (spoken and written).
- Basic computer proficiency and a willingness to learn support tools and CRM systems.
- Strong interest in SaaS, tech support, or customer-facing roles.
- Availability for full-time work (Monday to Saturday, rotational shifts).
