Financial Aid Manager
POSITION DETAILS
The Financial Aid Manager, under the general supervision of the Director of Financial Aid, will provide technical support for timely awarding, auditing, and reconciling of financial aid awards through multiple software applications. The Financial Aid Manager will also oversee the Direct Loan Program and policies in accordance with Federal regulations.
Specific duties include, but are not limited to, the following :
- Administer the Federal Direct Loan Program
- Resolve problems with UAO and the servicer
- Supervise and train Financial Aid staff on loans, professional development with the student information system and usage of the CUNYfirst system for processing the Direct Loans
- Initiate strategies to deliver high-quality financial aid services, streamline processes, provide efficiencies and enhance the overall effectiveness of those services
- Serve as an office liaison to process awards and resolve programmatic issues
- Remain up to date on new or changed Federal aid regulations, systems, or policies, and brief staff members on these changes
- Liaison to auditors and other external and internal offices
- Monitor daily technical processes related to Financial Aid software (i.e. importing and exporting of files with the U.S. Department of Education, other regulatory agencies, etc)
- Serve on the University Financial Aid System Committee.
- Serve as liaison between Financial Aid office and other functional offices as well as information technology in developing reports and queries
- Support financial aid staff in the review and analysis of financial aid data reports
- Identify and resolve system-related problems through review and analysis of process output
QUALIFICATIONS
Bachelors Degree and six years related experience required.
Preferred Qualifications
Six years’ experience in student financial aid / assistance in an institution of higher education, preferably specializing in compliance, training, or related operationsExperience with supervising staff
Thorough knowledge of federal and state student financial aid / assistance programs, regulations, and compliance functions
Proficiency in MS Office 365, plus experience using People
Soft Campus Solutions modules and database management programs; ability to learn and apply other software as needed
Experience using Peoplesoft query manager
Strong organizational and time management skills essential, including the ability to handle multiple tasks, to prioritize important tasks with conflicting deadlines, and to work independently
Superior communication and presentation skills to effectively communicate and train all employee levels within the University
A high level of confidentiality and commitment to student services
Demonstrated ability to work autonomously with multiple priorities and deadlines
Flexible evening and weekend work schedule
CUNY TITLE OVERVIEW
Plans, develops and implements financial aid policies and processes in accordance with Federal, State and University standards.
Manages financial aid activities and represents the office at on-campus and off-campus meetings and forums
Manages day-to-day administrative and systems operations for optimal efficiency and customer service; manages special processes such as Return of Title IV Aid
Provides comprehensive financial counseling to parents and studentsImplements all necessary processes to support financial aid application, awarding and delivery cycles
Oversees the coordination of financial aid activities with those of other College and University officesImplements and maintains web-based services
Performs related duties as assigned.
CUNY TITLE
Higher Education Associate
FLSA
Exempt
COMPENSATION AND BENEFITS
90,375-$100,329 Salary commensurate with education and experience.
CUNYs benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement / pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
If you are viewing this job posting on any website other than CUNYfirst, please follow the instructions below :
Go to cuny.jobs
In the box under job title / keyword, enter 29604
Click on Financial Aid Manager
Click on the Apply Now button and follow the instructions.
Please note that the candidates must upload a cover letter describing related qualifications and experience, resume, and the name and contact information of three (3) professional references as ONE DOCUMENT in any of the following formats : .doc, .docx, or .pdf format.Please use a simple name for the document that you uploaded, for example : JDoeResume. Documents with long names cannot be parsed by the application system.
CLOSING DATE
Open until filled with review on 02 / 10 / 2025
JOB SEARCH CATEGORY
CUNY Job Posting : Managerial / Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees
J-18808-Ljbffr
